Return Policy

Return Policy

Quick Overview

* Return Window: You have 30 days from the delivery date to send items back.

* Condition of Items: Items must be returned unused, unwashed, and include all original tags and packaging. Returns that do not satisfy these conditions may be declined.

* Return Method: By mail.

* Fees: We do not apply any restocking fee.

* Refund Timing: Refunds are processed within 14 days after your return has been received and reviewed.

* This policy operates alongside our Terms of Service.

Return Shipping Costs

We determine who covers the return shipping cost based on the reason for the return:

* Customer Remorse (e.g., changed mind, ordered wrong size/color): Customers are responsible for the cost of return shipping.

* Defective or Incorrect Items: If your item arrives damaged, defective, or different from what you ordered, we will cover the return shipping cost and provide you with a prepaid return label.

Return Steps

1. Write to support@owaladailysip.com with your order number and a short explanation of why you would like to return the item.

2. If your return is for a damaged or defective item, please include clear photos of the product and the packaging.

3. We will confirm whether your return qualifies and provide clear instructions on packing and posting your parcel, including the Return Address.

4. Please pack items securely so they are protected during transit. Returns sent without prior approval may be sent back to the sender.

Refunds

After your parcel arrives at our facility, we will examine the returned items. Once approved, we will issue a refund to your original payment method. This process typically takes up to 14 days on our side. Please note that your bank, credit card issuer, or payment provider may require extra time before the funds officially appear on your statement. We do not charge any restocking fee.

Exchanges

If you would prefer an exchange, email support@owaladailysip.com with your order number and details of the item you would like instead. We will check availability, explain the next steps, and advise you how to proceed.

Cancelling an Order

If you need to cancel an order, please email support@owaladailysip.com as soon as possible. We can cancel orders that have not yet entered processing or dispatch (within 8 hours of placing the order). Once an order has moved into either stage, cancellation is no longer possible, but you may return the parcel after delivery by following the return procedure described above.

Problems With Your Order (Damaged or Wrong Product)

If your item arrives damaged or different from what you expected, please email support@owaladailysip.com immediately with your order number, clear photos of the item, and any visible packaging damage. Our team will review your message and arrange a free replacement, a prepaid return label, or an appropriate full refund as quickly as possible.

Contact Information

For any questions regarding our Return & Refund Policy, please contact us at:

Company Name: Owaladailysip

Email: support@owaladailysip.com

Phone: +1(312)246-0086

Physical Address: 617 Two Rivers Dr, Mukwonago, WI 53149